Frequently Asked Questions
Here are some questions, with their answers, that we often get asked. If you have a question that you can't find on our website please contact us.
Is your bee pollen potentiated or have a cracked-shell?The pollen cell walls are not cracked, rather the pollen remains as a pollen granule (grains of pollen packed into a pollen granule as collected by the bees). I think you may be referring to bee pollen whereby this additional process is claimed to aid absorption of the nutrients. However, studies (Duhoux 1982 and Wang 1987) revealed that once in the digestive system, osmotic shock ruptures the grains and allows digestion of the nutrients to occur. See our pollen facts for more information.
How do you take pollen?You can sprinkle it on your cereal, mix it in yoghurt, sprinkle on ice-cream, mix in smoothies or take it in a spoon and chase with water or juice. See our recipes for more ideas
What happens if my jar of honey is broken when it arrives?Please keep the broken jar and it's packaging, please email or phone us. We will start the claim process with the courier company or NZ Post (they may need to see the broken jar and packaging). In the meantime we will send you a new replacement jar at no extra cost.
Is your honey pasteurized?No it is not heated any higher than would occur in the beehive, therefore will retaining its natural goodness. See our honey facts for more information on our raw honey.
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