Terms & Conditions

Terms & Conditions

Thank you for taking the time to read the Sweetree online shop policies. Our goal is that you will experience a pleasant transaction and be delighted with your purchase. We strive to offer high quality products and a professional service. Please feel free to contact us you have any questions or concerns.

Acceptance of terms

These terms and conditions govern all supply of goods and services ("products") by Vitality Bee Products Limited ("Sweetree Honey", "we, "us") to you, the purchaser of goods and services from us, including your use of the website at www.sweetreehoney.co.nz ("the website"). They are effective from 1 May 2021 and will replace all earlier Vitality Bee Products Limited terms of trade and any conditions contained in any document used by you and purporting to have contractual effect.

We reserve the right to change these terms of trade by notice to you. Notice may be given by posting the revised terms and conditions on our website.

To make a purchase from our online shop you must be 18 years of age or over.

Purchases from our online shop may only be made by persons who are acquiring goods or services for their own use or consumption, and you must not acquire goods from us via the website for resupply (whether in trade or otherwise).

If you are purchasing on behalf of another entity such as a company you warrant you have the authorisation to agree to these terms and conditions on behalf of the entity.

Availability and supply

All orders are subject to the availability of those products or services. If for any reason a product is not available, we will endeavour to notify the non-availability on our online shop. We endeavour to keep our online store as up to date as possible. However we sometimes cannot accurately forecast customer demand. If your order contains an item that is out of stock, we will contact you to discuss. We do not take back orders.

Delivery and delivery charges

Prices for goods and services stated on our website are exclusive of any applicable delivery charges.

We only deliver to New Zealand street addresses, no P O Boxes. The cost of delivery is as stated on our website and a total delivery cost will be provided in the order summary in your online shopping cart.

We will use all reasonable endeavours to ensure that orders for tangible goods will be dispatched promptly after an order has been placed.


All prices are in New Zealand Dollars and are inclusive of any Goods and Services Tax ("GST") unless stated to be otherwise but are exclusive of delivery charges. All prices are correct when published. We reserve the right to alter prices at any time.

Orders and Payment

You can place your order online any time of the day or night using our secure site. Simply select the items you wish to purchase and follow the online instructions on how to complete the order form, making sure you've completed all the necessary details and submit it online.

Receipt of your order will be confirmed automatically via email. A copy of the invoice will be enclosed with your order for your records. You are responsible for ensuring that your contact details are correct.

Payment options

We recommend you pay via credit cards, as this payment is processed faster, allowing your order to be despatched sooner. We also accept internet banking or direct deposit. We do not accept cheques or cash on delivery.

We accept Visa and MasterCard credit and debit cards via Stripe.

For direct deposit and internet banking our bank account is
- Kiwibank 38-9009-0637228-00

Credit Card Security

All payments are processed via Stripe's secure payments system to ensure high levels of payment security and are subject to Stripe's terms and conditions.


We only send products within New Zealand. In most situations, orders are delivered by courier. If you live in a rural delivery area there is an additional rural charge.

Orders are normally despatched Monday, Wednesday and Fridays, after your payment is received, please contact us if you order is urgent, and will endeavour to get it out sooner.

Returns Policy

Every effort is made to ensure you receive a high-quality product. All of our products are checked and securely packaged before dispatch and leave our premises in perfect condition. If you receive your goods and they are damaged or you are unhappy with the condition of the product, please contact us immediately. We will endeavour to replace the product/s.

If the product was damaged in transit please retain the product and the packaging, as the courier may need to see this as part of the claims process that Sweetree will initiate. Please do not post damaged products back to Sweetree.

We will replace your item at no extra cost or refund your money, whichever you prefer.

Please note this money back guarantee only applies to products bought directly from Sweetree by internet, email or telephone order. Please refer to other Sweetree stockists regarding their returns policy.


If you wish to cancel your order before it has been despatched please do so by emailing or phoning us on 021 623 515. There is no administration charge, you will be refunded the cost of your Sweetree product and the freight cost, unless the order has already been despatched.

Liability Limitation

Where you acquire or hold yourself out as acquiring goods or services from us for the purposes of a business, the provisions of the Consumer Guarantees Act 1993 will not apply. The conditions, warranties and guarantees set out in the Sale of Goods Act 1908 or otherwise implied by statute or common law will not apply and are excluded from these terms of trade.

We will always endeavour to have complete and accurate information on our website but to the greatest extent permissible by law we assume no responsibility for the completeness and current accuracy of the information provided on our website.

To the greatest extent permissible by law, we exclude all liability we may have to you for any claim except where we have acted in bad faith. This exclusion also applies for the benefit of every officer, employee, contractor, agent of us and anyone else we use to perform our duties or provide services under any agreement you have with us. None of the persons specified above is liable or has to pay you for anything else in connection with or resulting from anything any of us does or does not do, or delays in doing, whether or not it is contemplated or authorised by any agreement you have with us. This exclusion applies whatever you are claiming for and in whatever way liability might arise. This exclusion does not limit any inalienable rights you may have under the Consumer Guarantees Act 1993.

Our maximum liability to you (if any) shall be limited to the value of any faulty products or services supplied by us and we, our employees, contractors and agents, will not be liable to you for loss or damage of any kind however that loss or damage is caused or arises.

Applicable law and jurisdiction

Unless we otherwise agree in writing, this agreement contains all the terms of our relationship and continues to apply no matter where you are located at the time any goods or services are provided to you by us and irrespective of the location where you reside.

Use of our website, supply of products or services by us to you and any other matter arising from these Terms and Conditions are subject to the laws of New Zealand. The Courts of New Zealand shall have non-exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with these terms of trade, or with the use of website or supply of any services.

Where you or any other person who you act for, or who you permit to act for you supplies incorrect information for the purchase of a product or service and we incur cost in any matter concerning that name then we may recover the costs incurred by us from you (including legal costs on a solicitor-client basis).

You agree to use our website, products and services in accordance with the applicable laws of the country or countries where your business or organisation is based.

Privacy policy and Confidentiality

Unless you opt to receive messages from us we will not contact you again in future. If you have opted to receive ongoing communications and at a later date you no longer wish to receive these communications you will be able to opt out of receiving this information by contacting us by email or by following the unsubscribe instructions at the bottom of emails sent to you.

Opting out of receiving the above mentioned messages will not prevent the sending of messages that specifically relate to your order(s).

We may use personal information that we collect about you to provide products and services to you and to administer orders and payments relating to your purchases from us.

You will need to permit us to place data files ("cookies") on your computer to enable you to use some features of some of our websites. Where you choose not to enable cookies from our Website, some functionality of those Website may not be available to you.

We may disclose your personal information as required by law.

Where you have provided information to us on a confidential basis, we will hold that information in confidence, except as required by law. We cannot guarantee that our website is secure, and we cannot be held responsible for a breach of our website security that is beyond our control.

You can request details of your personal information that we hold, and ask us to correct it, at any time.

General Conditions

We reserve the right to change these terms and conditions from time to time by notice, which may be in the form of a notice posted on our website at www.sweetreehoney.co.nz.

If we fail to enforce any terms or to exercise our rights under these terms and conditions at any time, we have not waived those rights.

If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall remain in full force and effect and the parties shall adjust their respective rights and obligations in accordance with the spirit and intent of the parties as shown by these terms and conditions.

Unless any provision in this agreement expressly provides otherwise, these terms and conditions are not intended to confer a benefit on any person or class of person who is not a party to it.

We may deliver notices to you by sending them to an email address that you have notified to us.

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